Our Process
When should I make a reservation?
Everything is first come first served. We suggest making a reservation sooner rather than later. Reservations are accepted over the phone. We do require reservations with a credit card.
Can I make changes?
Reductions changes are subject to our cancellation policy. Additions can be made up to the day before delivery/pickup but is subject to availability.
Do you provide site visits for tents?
Absolutely, tents can be tricky, we will gladly provide a free site visit.
Do you require a deposit?
A 50% deposit is required for order of $500.00 or more.
When is payment due?
Final payment is due 7 days prior to delivery or pickup date.
What is your cancellation policy?
Tents must be canceled 14 days prior to delivery. All other items must be canceled 7 days prior to delivery/pickup.
Do you deliver?
Delivery is available for a fee. Fee is based on delivery location and any special needs.
Does delivery include set-up?
Our tents, stage and dance floors are set up by us and are included in the price. All other items are stacked neatly. Set up of other items is available for an additional fee and must be arranged prior.
Same day delivery or Second trip delivery.
We will do our best to accommodate last-minute requests. Same day delivery if available will incur an additional fee. If you wish to add something after our delivery truck is loaded and gone there will be an additional fee.
Who sets up the tables and chairs?
Tables and chairs are stacked neatly for you to set up and need to be returned to the same location stacked for pickup. We do have a set-up service for an additional fee based on what you get, but that service must be arranged prior.
What happens if something is broken or missing?
You will be charged replacement cost for damaged, broken, or missing items.
What are your delivery hours?
tandard delivery is Monday -Saturday 8am - 5pm. Delivery beyond those times is available for an additional fee. Delivery is typically done in a 4 hour window.
Is there an emergency after hours phone number?
Our main number 703.726.9449 is monitored after hours. You must leave a message and we will return your call promptly.
Do I have to wash the plates, glasses etc.?
No. Glasses must be emptied and returned to appropriate racks. Dishes must be removed of food and returned to crates. Food must be removed any serving items.
How should the linens be returned?
Linens must be shaken of debris and piled together. Any damp/wet linens must be allowed to dry before putting with other linens. NEVER put linens into plastic bags. Markers, pen marks, burns and wax is considered damaged and you will be subject to replacement cost.
What about my sprinklers or underground utilities?
Honestly, we have no idea the location of sprinkler systems or underground utilities. Please call miss utility. AR Event Rentals is not liable for any damage to underground systems.
How long is the rental period?
Weekday rentals are for a 3 day period. Weekend rentals are Friday to Monday.
How can I get pricing for my event?
We provide pricing for our items online. Give us a call or submit your request through request a quote form and we'll gladly send you an estimate.
Is there a minimum order?
There is no minimum, but delivery fees may be increased for distance requirements.
What linens color do you carry?
We carry a large variety of linens to enhance any event. We have over 50 different solid colors, as well as a large variety of specialty linens. We have many options with specialty linens in custom patterns, colors, and design.